Concepedia

Pierre‐Yves Léo

PL

Statistics

Publications

4

Citations

268

H-Index

4

Active since

1997

Affiliations

Aix-Marseille Université(Current)

Pierre‐Yves Léo is an author at Aix-Marseille Université specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingService QualityConsumer ResearchCustomer SatisfactionEconomicsEconomic GrowthGlobal StrategyHuman Resources

Publications per year

1997–2015

4

Publications

4

Service encounter dimensions ‐ a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel

Jean‐Louis Chandon, Pierre‐Yves Léo, Jean Philippe · International Journal of Service Industry Management · 1997 · 207 citations

Customer Experience, Customer Satisfaction, Anpe Agency +18

Assessing ‘meta-services’: customer's perceived value and behaviour

Vikrant Janawade, Daisy Bertrand, Pierre‐Yves Léo et al. · Service Industries Journal · 2015 · 24 citations

Customer Experience, Customer Satisfaction, ‘ Meta-services ’ +10

Influence of entry modes and relationship modes on business services internationalisation

Jean Philippe, Pierre‐Yves Léo · Service Industries Journal · 2010 · 23 citations

Business services, the new engine of French regional growth

Pierre‐Yves Léo, Jean Philippe · Service Industries Journal · 2005 · 14 citations

Global Employment Dynamics, Economics, International Economics +14

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