Till Haumann

Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time

Till Haumann, Benjamin Quaiser, Jan Wieseke et al. · Journal of Marketing · 2014 · 156 citations

Customer Experience, Customer Satisfaction, Consumer Research +16

Engaging Customers in Coproduction Processes: How Value-Enhancing and Intensity-Reducing Communication Strategies Mitigate the Negative Effects of Coproduction Intensity

Till Haumann, Pascal Güntürkün, Laura Marie Edinger‐Schons et al. · Journal of Marketing · 2015 · 139 citations

Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships

Pascal Güntürkün, Till Haumann, Sven Mikolon · Journal of Service Research · 2020 · 133 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +21

It’s a matter of congruence: How interpersonal identification between sales managers and salespersons shapes sales success

Michael Ahearne, Till Haumann, Florian Kraus et al. · Journal of the Academy of Marketing Science · 2013 · 90 citations

Customer Experience, Relationship Marketing, Customer Satisfaction +13

The Complex Role of Complexity

Sven Mikolon, Anika Kolberg, Till Haumann et al. · Journal of Service Research · 2015 · 74 citations · Full text

Customer Satisfaction, Services Management, Technology Complexity +22