Concepedia

Woojung Chang

WC

Statistics

Publications

12

Citations

1.5K

H-Index

11

Active since

2009

Affiliations

Illinois State University(Current)

University of Alabama

University of Seoul

State Farm (United States)

Woojung Chang is an author at Illinois State University specializing in management, business, and business strategy.

Top concepts

ManagementBusinessMarketingBusiness StrategyStrategic ManagementFirm PerformanceConsumer ResearchCustomer SatisfactionInteractive MarketingLaw

Publications per year

2009–2022

12

Publications

12

The Effectiveness of Customer Participation in New Product Development: A Meta-Analysis

Woojung Chang, Steven A. Taylor · Journal of Marketing · 2015 · 484 citations

Customer Satisfaction, Consumer Research, Innovation Management +18

How does CRM technology transform into organizational performance? A mediating role of marketing capability

Woojung Chang, Jeong Eun Park, Seoil Chaiy · Journal of Business Research · 2009 · 304 citations

Total Quality Management, Customer Satisfaction, Performance Management +14

Supply chain integration and firm financial performance: A meta-analysis of positional advantage mediation and moderating factors

Woojung Chang, Alexander E. Ellinger, Kyoungmi Kim et al. · European Management Journal · 2015 · 242 citations

Supply Chain Integration, Mergers And Acquisitions, Supplier Relationship +13

A contextual approach to supply chain risk mitigation

Woojung Chang, Alexander E. Ellinger, Jennifer Blackhurst · The International Journal of Logistics Management · 2015 · 135 citations

Firm Performance, Supply Chain Risk, Risk Analysis +23

Appropriate service robots in exchange and communal relationships

Woojung Chang, Kyoungmi Kim · Journal of Business Research · 2021 · 99 citations

Engineering, Appropriate Service Robots, Socially Assistive Robot +6

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