Jeong Eun Park

How does CRM technology transform into organizational performance? A mediating role of marketing capability

Woojung Chang, Jeong Eun Park, Seoil Chaiy · Journal of Business Research · 2009 · 304 citations

Total Quality Management, Customer Satisfaction, Performance Management +14

Factors of determining long-term orientation in interfirm relationships

Sungmin Ryu, Jeong Eun Park, Soonhong Min · Journal of Business Research · 2007 · 177 citations

Intimate Relationship, Management, Psychology +5

The effect of working relationship quality on salesperson performance and job satisfaction: Adaptive selling behavior in Korean automobile sales representatives

Jeong Eun Park, George D. Deitz · Journal of Business Research · 2005 · 127 citations

Job Satisfaction, Customer Satisfaction, Relationship Marketing +12

How does sales force automation influence relationship quality and performance? The mediating roles of learning and selling behaviors

Jeong Eun Park, Juyoung Kim, Alan J. Dubinsky et al. · Industrial Marketing Management · 2009 · 73 citations

Relationship Marketing, Customer Satisfaction, Management Education +9

Frequency of CRM implementation activities: a customer‐centric view

Molan Kim, Jeong Eun Park, Alan J. Dubinsky et al. · Journal of Services Marketing · 2012 · 72 citations

Customer Satisfaction, Crm Implementation Activities, Management +16