Concepedia

Author

Molan Kim

St. Catherine University

Also Known As

Molan Kim

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Publications

72

Citations

1

H-Index

11

Concepts

All Affiliations

St. Catherine University
MK

About

Molan Kim is an author at St. Catherine University specializing in customer service, strategic management, and customer satisfaction.

Top Concepts

#ConceptH-IndexPublicationsCitations

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Business

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72

2

Management

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1

72

3

General Business

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1

72

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Marketing

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72

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Hospitality Marketing

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Molan Kim

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1

Publications

72

Citations

1

H-Index

YearCitations

Frequency of CRM implementation activities: a customer‐centric view

Molan Kim, Jeong Eun Park, Alan J. Dubinsky,

Journal of Services Marketing

2012

72

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