Concepedia

Molan Kim

MK

1

Publications

72

Citations

1

H-Index

2012

Active since

Affiliations

St. Catherine University(Current)

Molan Kim is an author at St. Catherine University specializing in customer service, strategic management, and customer satisfaction.

Top concepts

BusinessMarketingManagementCustomer ServiceGeneral BusinessCustomer RetentionStrategic ManagementCustomer SatisfactionHospitality MarketingRelationship Marketing

Publications per year

2012–2012

1

Publications

1

Frequency of CRM implementation activities: a customer‐centric view

Molan Kim, Jeong Eun Park, Alan J. Dubinsky et al. · Journal of Services Marketing · 2012 · 72 citations

Customer Satisfaction, Crm Implementation Activities, Management +16

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