Patricia Harris

Online grocery shopping: the influence of situational factors

Chris Hand, Francesca Dall’Olmo Riley, Patricia Harris et al. · European Journal of Marketing · 2009 · 251 citations

Marketing Analytics, Digital Marketing, Consumer Study +19

Adoption and usage of M-commerce: a cross-cultural comparison of Hong Kong and the United Kingdom

Patricia Harris, Ruth Rettie, Chak Kwan Cheung · Research Repository (Kingston University London) · 2005 · 182 citations · Full text

First-Store Loyalty and Retention

Robert East, Kathy Hammond, Patricia Harris et al. · Journal of Marketing Management · 2000 · 119 citations

Customer Experience, Customer Satisfaction, Consumer Uncertainty +18

Loyalty to supermarkets

Robert East, Patricia Harris, Gill Willson et al. · The International Review of Retail Distribution and Consumer Research · 1995 · 106 citations

Customer Satisfaction, Economics, Consumer Decision Making +15

Online and store patronage: a typology of grocery shoppers

Patricia Harris, Francesca Dall’Olmo Riley, Debra Riley et al. · International Journal of Retail & Distribution Management · 2017 · 106 citations

Customer Satisfaction, Online Customer Behavior, Behavioral Sciences +13