Concepedia

Investigating the impact of intelligent personal assistants on the purchase intentions of Generation Z consumers: The moderating role of brand credibility

Wenshan Guo, Qiangqiang Luo

Journal of Retailing and Consumer Services · 2023 · 72 citations · 122 references

Concepts

Customer SatisfactionOnline Customer BehaviorIntelligent Personal AssistantsConsumer StudyInteractive MarketingBrand CredibilityManagementConsumer ResearchGeneration Z ConsumersConsumer BehaviorCommunicationUser PerceptionMarketingConsumer AppealConsumer Attitude

References

122

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 63.9K citations

Customer Satisfaction, Quality Of Life, Statistical Tests +20

The media equation: how people treat computers, television, and new media like real people and places

Choice Reviews Online · 1997 · 4.9K citations

Digital Society, Social Psychology, Education +26

Work Stress and Social Support.

Steven Deutsch, James S. House · Contemporary Sociology A Journal of Reviews · 1983 · 4.8K citations

Work-related Stress, Sociology, Social Support +7

Machines and Mindlessness: Social Responses to Computers

Clifford Nass, Youngme Moon · Journal of Social Issues · 2000 · 3.3K citations

Engineering, Behavioral Decision Making, Social Responses +27

A Brief History of Artificial Intelligence: On the Past, Present, and Future of Artificial Intelligence

Michael Haenlein, Andreas Kaplan · California Management Review · 2019 · 2.2K citations

Artificial Intelligence, Engineering, Machine Learning +21