Exploring touristic experiences on destination image modification

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 8.9K citations

Business, Marketing, Marketing Management +13

Estimation of Relationships for Limited Dependent Variables

James Tobin · Econometrica · 1958 · 7K citations

Social Sciences, Biostatistics, Econometrics +11

The Nature and Determinants of Customer Expectations of Service

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman · Journal of the Academy of Marketing Science · 1993 · 2.7K citations

Business, Marketing, Marketing Management +12

Adaptation-Level Theory

Allen Parducci, Harry Helson · The American Journal of Psychology · 1965 · 2.5K citations

Factors influencing destination image

Asunción Beerli Palacio, Josefa D. Martín · Annals of Tourism Research · 2004 · 2.4K citations · Full text

Management, Tourism Management, Destination Management +11