The Nature and Determinants of Customer Expectations of Service - Concepedia

Concepedia

Publication | Closed Access

The Nature and Determinants of Customer Expectations of Service

2.6K

Citations

34

References

1993

Year

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman

Journal of the Academy of Marketing Science

Customer SatisfactionCustomer ExpectationsService QualityService ResearchBusinessConsumer ResearchMarketingService EnvironmentCustomer Service

References

	Year	Citations

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