Exploring the effect of humor in robot failure

Development and validation of brief measures of positive and negative affect: The PANAS scales.

David Watson, Lee Anna Clark, Auke Tellegen · Journal of Personality and Social Psychology · 1988 · 32.1K citations

Social Sciences, Behavioral Sciences, Psychology +16

Beyond pleasure and pain.

E. Tory Higgins · American Psychologist · 1997 · 5.2K citations

Nursing, Psychology, Pain Management +9

Machines and Mindlessness: Social Responses to Computers

Clifford Nass, Youngme Moon · Journal of Social Issues · 2000 · 3.6K citations

Social Sciences, Psychology, Social Psychology +15

Artificial Intelligence in Service

Ming‐Hui Huang, Roland T. Rust · Journal of Service Research · 2018 · 3.3K citations

Management, Human Resource Management, Organizational Behavior +11

Brave new world: service robots in the frontline

Jochen Wirtz, Paul G. Patterson, Werner H. Kunz et al. · Journal of service management · 2018 · 2.1K citations · Full text

Engineering, Computer Science, Robotics Engineering +13