Hong Xu

Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention

Xingyang Lv, Yufan Yang, Dazhi Qin et al. · Computers in Human Behavior · 2021 · 277 citations

Empathic Response, Customer Satisfaction, Customer Experience +14

Characterization and source apportionment of volatile organic compounds based on 1-year of observational data in Tianjin, China

Baoshuang Liu, Danni Liang, Jiamei Yang et al. · Environmental Pollution · 2016 · 276 citations

Engineering, Environmental Engineering, Air Quality +9

Mental distress and influencing factors in nurses caring for patients with <scp>COVID</scp>‐19

Min Leng, Lili Wei, Xiaohui Shi et al. · Nursing in Critical Care · 2020 · 198 citations

A study on factors affecting service quality and loyalty intention in mobile banking

Qingji Zhou, Fong Jie Lim, Han Yu et al. · Journal of Retailing and Consumer Services · 2020 · 179 citations · Full text

Customer Satisfaction, Mobile Commerce, Service Quality +9

Exploring the effect of humor in robot failure

Hongyan Yang, Hong Xu, Yan Zhang et al. · Annals of Tourism Research · 2022 · 111 citations

Behavioral Sciences, Robotics, Engineering +9