Hong Xu

Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention

Xingyang Lv, Yufan Yang, Dazhi Qin et al. · Computers in Human Behavior · 2021 · 313 citations

Business, Hospitality Management, Marketing +17

Characterization and source apportionment of volatile organic compounds based on 1-year of observational data in Tianjin, China

Baoshuang Liu, Danni Liang, Jiamei Yang et al. · Environmental Pollution · 2016 · 282 citations

Natural Sciences, Chemistry, Environmental Sciences +16

Mental distress and influencing factors in nurses caring for patients with <scp>COVID</scp>‐19

Min Leng, Lili Wei, Xiaohui Shi et al. · Nursing in Critical Care · 2020 · 199 citations

Nursing, Critical Care Nursing, Mental Health Nursing +13

A study on factors affecting service quality and loyalty intention in mobile banking

Qingji Zhou, Fong Jie Lim, Han Yu et al. · Journal of Retailing and Consumer Services · 2020 · 184 citations · Full text

Business, Marketing, Marketing Management +16

Exploring the effect of humor in robot failure

Hongyan Yang, Hong Xu, Yan Zhang et al. · Annals of Tourism Research · 2022 · 125 citations

Engineering, Mechanical Engineering, Robotics Engineering +12