Journal of Business Research · 2022 · 209 citations · 82 references
ComputingComputer ScienceArtificial IntelligenceMachine LearningNatural Language ProcessingConversational InterfacesConversational User InterfacesDialogue SystemsFrontline Service ManagementService QualityService Quality AssuranceChatbot Service SystemsChatbot SystemsChatbotsDigital Frontline ServiceFrontline Service OperationsFrontline Service PerformanceService Quality Perception
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