Qian Chen

Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty

Qian Chen, Yaobin Lu, Yeming Gong et al. · Internet Research · 2023 · 204 citations

Artificial Intelligence, Customer Satisfaction, Customer Experience +15

Classifying and measuring the service quality of AI chatbot in frontline service

Qian Chen, Yeming Gong, Yaobin Lu et al. · Journal of Business Research · 2022 · 177 citations

Artificial Intelligence, Conversational User Interface, Chatbot +11

Environmental CSR and environmental citizenship behavior: The role of employees’ environmental passion and empathy

Changqin Yin, Huimin Ma, Yeming Gong et al. · Journal of Cleaner Production · 2021 · 103 citations

Environmental Passion, Environmental Behavior, Environmental Citizenship Behavior +14

Supercarriers of antibiotic resistome in a world’s large river

Jiawen Wang, Rui Pan, Peiyan Dong et al. · Microbiome · 2022 · 76 citations · Full text

Robo-advisors and investment intention: A perspective of value-based adoption

Xianpei Hong, Liwei Pan, Yeming Gong et al. · Information & Management · 2023 · 56 citations

Value Theory, Management, Business +5