Concepedia

Chatbot Service Systems

Chatbot Service Systems is a technological framework within customer service operations that automates interaction and service delivery through rule-based or AI-driven conversational agents, distinguishing itself by enabling real-time, scalable, and asynchronous customer support across digital platforms.

51

Publications

5.6K

Citations

154

Authors

74

Institutions

Publications per year

2017–2026

49

Parents

Publications

51

Chatbot e-service and customer satisfaction regarding luxury brands

Minjee Chung, Eunju Ko, Heerim Joung et al. · Journal of Business Research · 2018 · 938 citations

, , +14

Acceptability of artificial intelligence (AI)-led chatbot services in healthcare: A mixed-methods study

Tom Nadarzynski, Oliver Miles, Aimee Cowie et al. · Digital Health · 2019 · 792 citations · Full text

, , +13

The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?

Janarthanan Balakrishnan, Salma S. Abed, Paul Jones · Technological Forecasting and Social Change · 2022 · 273 citations · Full text

, , +5

What makes you continuously use chatbot services? Evidence from chinese online travel agencies

Lin Li, Kyung Young Lee, Emmanuel Emokpae et al. · Electronic Markets · 2021 · 265 citations · Full text

, , +8

Programming challenges of chatbot: Current and future prospective

Al Mahmudur Rahman, Alma Islam · 2017 · 248 citations

, , +13

1–5 of 51

Authors

154

  1. MW
    Muhammad Waseem

    Wuhan University, China

    2 publications · 161 citations

    2

    h-index

  2. MS
    Mst Shamima Aktar

    University of Jyväskylä, Finland

    2 publications · 161 citations

    2

    h-index

  3. QC
    Qian Chen

    Huazhong Agricultural University, China

    2 publications · 238 citations

    2

    h-index

  4. TM
    Tommi Mikkonen

    2 publications · 161 citations

    2

    h-index

  5. MR
    Meennapa Rukhiran

    Rangsit University, Thailand

    2 publications · 47 citations

    2

    h-index

1–5 of 154

Institutions

74

  1. Rangsit University

    Pathum Thani, Thailand

    2 h-index

    3 publications

    79 citations

  2. Hainan University

    Haikou, China

    2 h-index

    7 publications

    802 citations

  3. Huazhong Agricultural University

    Wuhan, China

    2 h-index

    2 publications

    238 citations

  4. École de management de Lyon

    Lyon, France

    2 h-index

    2 publications

    238 citations

  5. Huazhong University of Science and Technology

    Wuhan, China

    2 h-index

    2 publications

    238 citations

  6. Kyung Hee University

    Seoul, South Korea

    2 h-index

    3 publications

    565 citations

  7. Pusan National University

    Busan, South Korea

    1 h-index

    1 publications

    110 citations

  8. Burapha University

    Chon Buri, Thailand

    1 h-index

    1 publications

    25 citations

1–8 of 74

Venues

  1. Journal of Retailing and Consumer Services

    4 publications · 420 citations

    4

    h-index

  2. arXiv (Cornell University)

    Repository · 2 publications · 106 citations

    2

    h-index

  3. Journal of Business Research

    JBR · 2 publications · 1.1K citations

    2

    h-index

  4. Journal of Law and Sustainable Development

    1 publications · 18 citations

    1

    h-index

  5. Journal of Computer Information Systems

    1 publications · 25 citations

    1

    h-index

1–5