Janarthanan Balakrishnan

Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

Yogesh K. Dwivedi, Nir Kshetri, Laurie Hughes et al. · International Journal of Information Management · 2023 · 3.2K citations · Full text

Consumers response towards mobile commerce applications: S-O-R approach

Prasanta Kr Chopdar, Janarthanan Balakrishnan · International Journal of Information Management · 2020 · 316 citations

Customer Satisfaction, Online Customer Behavior, Mobile Marketing +9

Social media addiction: What is the role of content in YouTube?

Janarthanan Balakrishnan, Mark D. Griffiths · Journal of Behavioral Addictions · 2017 · 256 citations · Full text

Youtube Addiction, Digital Marketing, Social Influence +23

The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?

Janarthanan Balakrishnan, Salma S. Abed, Paul Jones · Technological Forecasting and Social Change · 2022 · 241 citations · Full text

Chatbot, Engineering, Social Psychology +16

Conversational commerce: entering the next stage of AI-powered digital assistants

Janarthanan Balakrishnan, Yogesh K. Dwivedi · Annals of Operations Research · 2021 · 232 citations · Full text

Artificial Intelligence, Engineering, Digital Marketing +22