Workforce flexibility in operations management

Agile manufacturing:

Yahaya Yusuf, M. Sarhadi, A. Gunasekaran · International Journal of Production Economics · 1999 · 1.1K citations

Toward an understanding of team performance and training.

Eduardo Salas, Terry L. Dickinson, Sharolyn A. Converse et al. · 1992 · 889 citations

Management, Organization Studies, Organizational Behavior +12

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

O. Zeynep Akşin, Mor Armony, Vijay Mehrotra · Production and Operations Management · 2007 · 766 citations

Management, Information Technology, Operations Management +14

Agile workforce evaluation: a framework for cross-training and coordination

Wallace J. Hopp, Mark P. Van Oyen · IIE Transactions · 2004 · 312 citations

Management, Operations Management, Strategic Management +16

Benefits of Skill Chaining in Serial Production Lines with Cross-Trained Workers

Wallace J. Hopp, Eylem Tekin, Mark P. Van Oyen · Management Science · 2004 · 310 citations

Management, Human Resource Management, Operations Management +16