Concepedia

Mor Armony

MA

28

Publications

2.9K

Citations

23

H-Index

2000

Active since

Affiliations

New York University(Current)

Columbia University

Technion – Israel Institute of Technology

Stanford University

Management Sciences (United States)

Mor Armony is an author at New York University specializing in operations research, engineering, and queuing theory.

Top concepts

Operations ResearchEngineeringQueuing TheorySystems EngineeringMarketingBusinessComputer SciencePerformance ModelingManagementCloud Computing

Publications per year

2000–2021

28

Publications

28

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

O. Zeynep Akşin, Mor Armony, Vijay Mehrotra · Production and Operations Management · 2007 · 758 citations

Services Management, Behavioral Operation Management, Operations Research +19

On Patient Flow in Hospitals: A Data-Based Queueing-Science Perspective

Mor Armony, Shlomo Israelit, Avishai Mandelbaum et al. · Stochastic Systems · 2015 · 260 citations · Full text

Engineering, Patient Flow, Emergency Department Administration +20

On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design

Mor Armony, Constantinos Maglaras · Operations Research · 2004 · 202 citations

Customer Satisfaction, Admission Control, Contact Center +15

Contact Centers with a Call-Back Option and Real-Time Delay Information

Mor Armony, Constantinos Maglaras · Operations Research · 2004 · 183 citations

Engineering, Anticipated Real-time Delay, Queueing Theory +16

The Impact of Delay Announcements in Many-Server Queues with Abandonment

Mor Armony, Nahum Shimkin, Ward Whitt · Operations Research · 2008 · 167 citations

Time Delay System, Equilibrium Delay, Fluid Queue +13

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