Concepedia

Constantinos Maglaras

CM

11

Publications

906

Citations

11

H-Index

1999

Active since

Affiliations

Columbia University(Current)

New York University

Constantinos Maglaras is an author at Columbia University specializing in operations research, engineering, and queuing theory.

Top concepts

Operations ResearchEngineeringQueuing TheoryBusinessSystems EngineeringPricingMarket DesignDynamic PricingPerformance ModelingQuantitative Management

Publications per year

1999–2009

11

Publications

11

On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design

Mor Armony, Constantinos Maglaras · Operations Research · 2004 · 202 citations

Customer Satisfaction, Admission Control, Contact Center +15

Contact Centers with a Call-Back Option and Real-Time Delay Information

Mor Armony, Constantinos Maglaras · Operations Research · 2004 · 183 citations

Engineering, Anticipated Real-time Delay, Queueing Theory +16

Pricing and Capacity Sizing for Systems with Shared Resources: Approximate Solutions and Scaling Relations

Constantinos Maglaras, Assaf Zeevi · Management Science · 2003 · 125 citations

Mathematical Programming, Service Provider, Engineering +29

Discrete-review policies for scheduling stochastic networks: trajectory tracking and fluid-scale asymptotic optimality

Constantinos Maglaras · The Annals of Applied Probability · 2000 · 114 citations · Full text

Mathematical Programming, Engineering, Fluid Control Policy +20

Pricing and Design of Differentiated Services: Approximate Analysis and Structural Insights

Constantinos Maglaras, Assaf Zeevi · Operations Research · 2005 · 101 citations

Engineering, Dynamic Resource Allocation, Game Theory +26

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