Concepedia
Information & Management · 2021 · 92 citations · 104 references
Marketing AnalyticsCustomer SatisfactionOnline Customer BehaviorCustomer Recommendation IntentionsInteractive MarketingManagementConsumer ResearchBusinessCustomer InvolvementMarketingBuying BehaviorCustomer LoyaltyCross-country Analysis
104
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 63.9K citations
Customer Satisfaction, Quality Of Life, Statistical Tests +20
Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60K citations
Customer Satisfaction, Quality Of Life, Measurement Theory +18
A new criterion for assessing discriminant validity in variance-based structural equation modeling
Jörg Henseler, Christian M. Ringle, Marko Sarstedt · Journal of the Academy of Marketing Science · 2014 · 30.5K citations · Full text
A primer on partial least squares structural equation modeling (PLS-SEM)
Adrián Leguina · International Journal of Research & Method in Education · 2015 · 18.9K citations
Behavioral Sciences, Multivariate Data Analysis, Social Psychology +15
Understanding Information Systems Continuance: An Expectation-Confirmation Model1
Anol Bhattacherjee · MIS Quarterly · 2001 · 7.9K citations