Concepedia

How small-and-medium transportation companies handle asymmetric customer relationships under COVID-19 pandemic: A multi-method study

Maciej Mitręga, Tsan‐Ming Choi

Transportation Research Part E Logistics and Transportation Review · 2021 · 104 citations · 96 references

Open access

Concepts

BusinessMarketingMarketing ManagementCustomer Relationship ManagementTransportTransportationChurn AnalysisCustomer EngagementCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionCustomer Service ManagementCausal Drivers Of ChurnCustomer Journey SequencingInterference With Customer RelationshipsPandemic RiskRelationship Marketing StrategyTransportation Network CompaniesTrust In Customer Relationships

References

96

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 67.9K citations

Social Sciences, Educational Measurement, Econometrics +15

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60.8K citations

Social Sciences, Educational Measurement, Econometrics +15

Dynamic capabilities and strategic management

David J. Teece, Gary P. Pisano, Amy Shuen · Strategic Management Journal · 1997 · 31.5K citations

Management, Strategic Management, Strategy +14

PLS-SEM: Indeed a Silver Bullet

Joe F. Hair, Christian M. Ringle, Marko Sarstedt · The Journal of Marketing Theory and Practice · 2011 · 20.9K citations

Business, Marketing, Marketing Management +15

A primer on partial least squares structural equation modeling (PLS-SEM)

Adrián Leguina · International Journal of Research & Method in Education · 2015 · 19K citations

Natural Sciences, Behavioral Sciences, Psychology +10