Anatolia · 2020 · 12 citations · 9 references
BusinessHospitality ManagementMarketingCustomer Relationship ManagementHospitality Information SystemsHospitality MarketingConsumer SatisfactionCustomer EngagementCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionSelf-service TechnologiesConsumer Self-serviceCustomer Adoption IntentionCustomer Preference ManagementDigital HospitalityHospitality Customer ExperienceProblem Resolution In HospitalitySelf-service Technologies In HospitalitySelf-service Technology Design
Over the past few years, there has been an increase in the usage of technology which encourages more customers to seek information and companies to offer adaptation (Lee et al., 2016; Liu et al., 2...
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