Concepedia

Customer Preference Management

Customer Preference Management is a systematic framework within banquet management systems that captures, organizes, and leverages individual client dietary, seating, service, and event-specific preferences to personalize service delivery and enhance customer satisfaction in hospitality operations.

93

Publications

3.6K

Citations

272

Authors

129

Institutions

Publications per year

2017–2026

38

Parents

Publications

93

Customer preference discontinuities: a trigger for radical technological change

Mary Tripsas · Managerial and Decision Economics · 2007 · 217 citations

, , +14

Integrated Product Design for Marketability and Manufacturing

V. Srinivasan, William S. Lovejoy, David Beach · Journal of Marketing Research · 1997 · 216 citations

, , +15

Product Design with Multiple Quality-Type Attributes

Kilsun Kim, Dilip Chhajed · Management Science · 2002 · 140 citations

, , +13

Service Attributes And Situational Effects On Customer Preferences For Restaurant Dining

Leslie P. June, Stephen L. Smith · Journal of Travel Research · 1987 · 110 citations

, , +16

Customers Satisfaction in Malaysian Islamic Banking

Ismah Osman, Husniyati Ali, Anizah Zainuddin et al. · International Journal of Economics and Finance · 2009 · 109 citations · Full text

, , +17

1–5 of 93

Authors

272

  1. RV
    Rohit Verma

    Cornell University, United States

    6 publications · 195 citations

    6

    h-index

  2. EW
    Erwin Widodo

    Sepuluh Nopember Institute of Technology, Indonesia

    3 publications · 51 citations

    3

    h-index

  3. VS
    V. Srinivasan

    Stanford University, United States

    3 publications · 380 citations

    3

    h-index

  4. KT
    Katsuhiko Takahashi

    Hiroshima University, Japan

    2 publications · 36 citations

    2

    h-index

  5. WE
    William E. Cox

    Case Western Reserve University, United States

    2 publications · 47 citations

    2

    h-index

1–5 of 272

Institutions

129

  1. Stanford University

    Stanford, United States

    4 h-index

    4 publications

    459 citations

  2. Cornell University

    Ithaca, United States

    4 h-index

    4 publications

    150 citations

  3. University of Utah

    Salt Lake City, United States

    3 h-index

    4 publications

    156 citations

  4. National Yang Ming Chiao Tung University

    Hsinchu, Taiwan

    3 h-index

    6 publications

    260 citations

  5. Universiti Teknologi MARA

    Shah Alam, Malaysia

    3 h-index

    8 publications

    497 citations

  6. DePaul University

    Chicago, United States

    3 h-index

    3 publications

    65 citations

  7. Sepuluh Nopember Institute of Technology

    Surabaya, Indonesia

    3 h-index

    6 publications

    102 citations

  8. National University of Singapore

    Singapore, Singapore

    2 h-index

    3 publications

    82 citations

1–8 of 129

Venues

  1. Cornell Hotel and Restaurant Administration Quarterly

    CQ · 5 publications · 168 citations

    5

    h-index

  2. Journal of Marketing Research

    2 publications · 309 citations

    2

    h-index

  3. Journal of Marketing

    JM · 2 publications · 47 citations

    2

    h-index

  4. Sustainability

    2 publications · 68 citations

    2

    h-index

  5. IIE Transactions

    2 publications · 133 citations

    2

    h-index

1–5