Concepedia

Osman Ahmed El‐Said

OA

21

Publications

1.1K

Citations

16

H-Index

2008

Active since

Affiliations

Alexandria University(Current)

German University of Technology

Queen Mary University of London

London School of Business and Management

Osman Ahmed El‐Said is an author at Alexandria University specializing in business, management, and hospitality management.

Top concepts

BusinessManagementHospitality ManagementTourismHospitalityCustomer SatisfactionMarketingOrganizational BehaviorHuman ResourcesHospitality Industry

Publications per year

2008–2024

21

Publications

21

Virtual Tours a Means to an End: An Analysis of Virtual Tours’ Role in Tourism Recovery Post COVID-19

Osman Ahmed El‐Said, Heba Aziz · Journal of Travel Research · 2021 · 362 citations · Full text

Virtual Tours, Tourism Management, International Tourism +20

Impact of online reviews on hotel booking intention: The moderating role of brand image, star category, and price

Osman Ahmed El‐Said · Tourism Management Perspectives · 2019 · 160 citations

Customer Satisfaction, Online Customer Behavior, Customer Review +11

The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

Hanan Kattara, Dina Weheba, Osman Ahmed El‐Said · Tourism and Hospitality Research · 2008 · 90 citations

Customer Satisfaction, Hospitality, Human Resource Management +17

Customers’ preferences for new technology-based self-services versus human interaction services in hotels

Hanan Kattara, Osman Ahmed El‐Said · Tourism and Hospitality Research · 2013 · 75 citations

Customer Satisfaction, Human Interaction Services, Digital Marketing +21

Are customers happy with robot service? Investigating satisfaction with robot service restaurants during the COVID-19 pandemic

Osman Ahmed El‐Said, Sara Al Hajri · Heliyon · 2022 · 66 citations · Full text

Rows per page

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