Journal of Retailing and Consumer Services · 2017 · 103 citations · 74 references
BusinessOperations ManagementRetail ManagementConsumer BehaviorRetail MarketingRetail StrategyCustomer Behavior AnalyticsRetail Consumer BehaviorRetail MerchandisingRetail SegmentationShopping PracticesStore PlanningIn-store Decision MakingIn-store ExperienceShopper Decision MakingShopping BehaviourShopping Experience
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Self-reports: How the questions shape the answers.
Norbert Schwarz · American Psychologist · 1999 · 2.7K citations
Edward Μ. Tauber · Journal of Marketing · 1972 · 1K citations