Concepedia

Usage Patterns of Electronic Banking Services by UrbanEducated Customers: Glimpses from India

A J Joshua, Moli P. Koshy

2011 · 77 citations · 13 references

Concepts

BusinessInformation SystemsInformation TechnologyBankingCustomer Relationship ManagementMobile ComputingBanking OperationsConsumer BankingDigital BankingElectronic BankingOnline Consumer BehaviorRetail BankingAtm BankingAtm UsageChannelsInternet Banking AdoptionMobile BankingMobile Banking AdoptionSurvey Research Design

Abstract

Management, Manipal University teaching courses in the marketing area. His research interests include adoption and usage of technology in service industries and consumption behavior studies in marketing.

References

13

An empirical investigation of the Turkish consumers’ acceptance of Internet banking services

Vichuda Nui Polatoglu, Serap Ekin · International Journal of Bank Marketing · 2001 · 700 citations

Business, Marketing, Marketing Management +17

Factors underlying attitude formation towards online banking in Finland

Heikki Karjaluoto, Minna Mattila, Tapio Pento · International Journal of Bank Marketing · 2002 · 605 citations

Business, Information Systems, Management Information Systems +10

Changes in the banking sector – the case of Internet banking in the UK

Chanaka Jayawardhena, Paul Foley · Internet Research · 2000 · 591 citations

Business, Information Systems, Management Information Systems +15

Why consumers are not using internet banking: a qualitative study

Philip Gerrard, John Cunningham, James F. Devlin · Journal of Services Marketing · 2006 · 292 citations

Business, Information Systems, Marketing +14

The adoption of direct banking services

Dale Littler · Journal of Marketing Management · 1997 · 230 citations

Management, Marketing, Marketing Management +16