SSRN Electronic Journal · 2003 · 248 citations · 51 references
ManagementStrategic ManagementStrategyBalanced ScorecardBusiness StrategyCorporate StrategyBalanced Scorecard DesignPerformance MeasuresStrategic AlignmentStrategic FitStrategic Performance ManagementStrategic Performance MeasurementBalanced Scorecard EvaluationBusiness Performance AnalysisCorporate Scorecard AlignmentEconomic Performance MeasurementFirm Financial PerformanceFirm PerformanceSatisfactionStock Market Returns
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The balanced scorecard : measures that drive performance
R. S. Caplan · Harvard business review · 1992 · 12.2K citations
Management, Performance Management, Strategic Management +14
Moral Hazard and Observability
Bengt Holmström · The Bell Journal of Economics · 1979 · 8.5K citations
The balanced scorecard: Translating strategy into action
Long Range Planning · 1997 · 8.3K citations
The balanced scorecard--measures that drive performance.
Robert S. Kaplan · PubMed · 1992 · 6.6K citations
Putting the Service-Profit Chain to Work
James L. Heskett, Thomas O. Jones, Gary W. Loveman et al. · Harvard business review · 1994 · 3.6K citations