International Journal of Production Economics · 2011 · 73 citations · 75 references
ManagementLeadershipMarketingLeadership In OrganizationsOrganizational LeadershipServices MarketingGoal AlignmentLeadership CompetenciesLeadership EffectivenessLeadership StylesService QualityService Quality ImprovementGoal Orientation TheoryIntrinsic Goal OrientationLeader Goal AlignmentLeader-follower AlignmentLeadership Commitment To QualityMastery Goal OrientationPerceived Service QualityService Quality Perception
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