Andy C.L. Yeung

Adoption of internet banking: An empirical study in Hong Kong

T.C.E. Cheng, David Y.C. Lam, Andy C.L. Yeung · Decision Support Systems · 2006 · 807 citations

Business, Information Systems, Information Technology +8

An empirical study of employee loyalty, service quality and firm performance in the service industry

Rachel W.Y. Yee, Andy C.L. Yeung, T.C.E. Cheng · International Journal of Production Economics · 2009 · 475 citations · Full text

Management, Human Resource Management, Marketing Management +17

The impact of employee satisfaction on quality and profitability in high‐contact service industries

Rachel W.Y. Yee, Andy C.L. Yeung, T.C.E. Cheng · Journal of Operations Management · 2008 · 449 citations

Management, Human Resource Management, Operations Management +16

The impact of industry 4.0 on supply chain capability and supply chain resilience: A dynamic resource-based view

Kerry Huang, Kedi Wang, Peter K.C. Lee et al. · International Journal of Production Economics · 2023 · 269 citations · Full text

Management, Operations Management, Supply Chain Management +15

Strategic supply management, quality initiatives, and organizational performance

Andy C.L. Yeung · Journal of Operations Management · 2007 · 267 citations

Management, Quality Management, Supply Chain Management +15