Concepedia
Statistics
Publications
74
Citations
7.5K
H-Index
46
Active since
2002
Affiliations
Hong Kong Polytechnic University(Current)
University of Liverpool
Macau University of Science and Technology
Zhejiang University
Monash University
Andy C.L. Yeung is an author at Hong Kong Polytechnic University specializing in business, management, and business strategy.
Top concepts
BusinessManagementBusiness StrategyStrategic ManagementSupply Chain ManagementMarketingCustomer SatisfactionEngineeringFinanceSupply Chain
Publications per year
2002–2025
Adoption of internet banking: An empirical study in Hong Kong
T.C.E. Cheng, David Y.C. Lam, Andy C.L. Yeung · Decision Support Systems · 2006 · 800 citations
Customer Satisfaction, Fintech, Internet Banking +8
An empirical study of employee loyalty, service quality and firm performance in the service industry
Rachel W.Y. Yee, Andy C.L. Yeung, T.C.E. Cheng · International Journal of Production Economics · 2009 · 469 citations · Full text
Service Quality, Firm Performance, Service Research +5
The impact of employee satisfaction on quality and profitability in high‐contact service industries
Rachel W.Y. Yee, Andy C.L. Yeung, T.C.E. Cheng · Journal of Operations Management · 2008 · 443 citations
High‐contact Service Industries, Customer Satisfaction, Psm Performance +17
Strategic supply management, quality initiatives, and organizational performance
Andy C.L. Yeung · Journal of Operations Management · 2007 · 265 citations
Total Quality Management, Customer Satisfaction, Supply Chain Performance +20
The impact of firms’ social media initiatives on operational efficiency and innovativeness
Hugo K.S. Lam, Andy C.L. Yeung, T.C.E. Cheng · Journal of Operations Management · 2016 · 255 citations · Full text
Innovation Adoption, Media Innovation, Innovation Management +20
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