An empirical study of employee loyalty, service quality and firm performance in the service industry - Concepedia

Concepedia

Publication | Open Access

An empirical study of employee loyalty, service quality and firm performance in the service industry

DOI Full Paper Access

469

Citations

79

References

2009

Year

Rachel W.Y. Yee, Andy C.L. Yeung, T.C.E. Cheng

International Journal of Production Economics

Service QualityFirm PerformanceService ResearchEmployee LoyaltyManagementBusinessService CompetitionHuman Resource Management

References

	Year	Citations

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