Measuring e-business performance: Towards a revised balanced scorecard approach

The balanced scorecard : measures that drive performance

R. S. Caplan · Harvard business review · 1992 · 12.2K citations

Management, Performance Management, Strategic Management +14

The balanced scorecard: Translating strategy into action

Long Range Planning · 1997 · 8.3K citations

Management, Strategic Management, Strategy +14

Strategy and the Internet.

M E Porter · PubMed · 2001 · 3.3K citations

Business, Information Technology, Strategic Management +11

Software Metrics. A Rigorous Approach

Journal of Information Technology · 1991 · 847 citations

Computing, Computer Science, Quality Assurance +16

Placing Trust at the Center of Your Internet Strategy

Glen L. Urban, Fareena Sultan, William J. Qualls · 2000 · 775 citations

Business, Marketing, Marketing Management +15