Journal of Marketing · 1977 · 1.9K citations · 3 references
BusinessMarketingMarketing ManagementMarketing StrategyStrategic MarketingProduct-market FitProduct-service SystemsService StrategyProduct-service System Business Models
Service marketing, to be effective and successful, requires a mirror-opposite view of conventional “product” practices.
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A Generic Concept of Marketing
Philip Kotler · Journal of Marketing · 1972 · 1.1K citations