Concepedia

A student's perspective of service quality in education

Michael J. Cook

Total Quality Management · 1997 · 44 citations · 11 references

DOI

Concepts

Abstract

(1997). A student's perspective of service quality in education. Total Quality Management: Vol. 8, No. 2-3, pp. 120-125.

References

11

Harvard business review

Journal of the American Dietetic Association · 1994 · 46.5K citations

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text

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Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 4.9K citations

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Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions

James M. Carman · Journal of Retailing · 1990 · 2.9K citations

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Customer participation in service production and delivery.

Scott W. Kelley, James H. Donnelly, Steven J. Skinner · Journal of Retailing · 1990 · 761 citations

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