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A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases

Customer SatisfactionEngineeringData ScienceData MiningBusiness IntelligenceData WarehouseCustomer ProfilingKnowledge DiscoveryManagementCustomer-complaint DatabasesInformation ManagementCustomer Relationship ManagementBusiness AnalyticsMarketingCustomer Journey AnalysisOptimization-based Data Mining