Concepedia
Statistics
Publications
6
Citations
130
H-Index
Active since
2004
Affiliations
Yuan Ze University(Current)
Yu Da University
National Kaohsiung First University of Science and Technology
Chang‐Hsi Yu is an author at Yuan Ze University specializing in management, business, and marketing.
Top concepts
ManagementBusinessMarketingCustomer SatisfactionService ManagementBusiness OperationsHospitality MarketingOrganizational SystemsPublic SectorService Design
Publications per year
2004–2012
A customer‐oriented service‐enhancement system for the public sector
Chi‐Kuang Chen, Chang‐Hsi Yu, Shiow‐Jiuan Yang et al. · Managing Service Quality · 2004 · 40 citations
Customer Satisfaction, Services Management, Education +16
A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases
Chi‐Kuang Chen, An‐Jin Shie, Chang‐Hsi Yu · Expert Systems with Applications · 2011 · 26 citations
Customer Satisfaction, Engineering, Data Science +13
An Ageing‐in‐Place Service Innovation Model by Using TRIZ Methodology
Chi‐Kuang Chen, An‐Jin Shie, Kuo‐Ming Wang et al. · Human Factors and Ergonomics in Manufacturing & Service Industries · 2012 · 19 citations · Full text
Marketing, Triz Contradiction Matrix, Triz Contradiction Parameters +15
An empirical analysis of customer-oriented service activities in the Taiwanese public sector
Chi‐Kuang Chen, Chang‐Hsi Yu, Hsiu‐Chen Chang · Total Quality Management & Business Excellence · 2005 · 18 citations
Total Quality Management, Customer Satisfaction, Business Intelligence +24
ERA Model: A Customer-Orientated Organizational Change Model for the Public Service
Chi‐Kuang Chen, Chang‐Hsi Yu, Hsiu‐Chen Chang · Total Quality Management & Business Excellence · 2006 · 16 citations
Customer Satisfaction, Organizations, Service Innovation +19
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