Concepedia

Hsiu‐Chen Chang

HC

Statistics

Publications

4

Citations

85

H-Index

4

Active since

2004

Affiliations

Yuan Ze University(Current)

National Kaohsiung First University of Science and Technology

Yu Da University

Hsiu‐Chen Chang is an author at Yuan Ze University specializing in customer satisfaction, management, and business operations.

Top concepts

BusinessManagementBusiness OperationsCustomer SatisfactionMarketingService ManagementOrganizational SystemsPublic SectorCustomer ServiceHospitality Marketing

Publications per year

2004–2012

4

Publications

4

A customer‐oriented service‐enhancement system for the public sector

Chi‐Kuang Chen, Chang‐Hsi Yu, Shiow‐Jiuan Yang et al. · Managing Service Quality · 2004 · 40 citations

Customer Satisfaction, Services Management, Education +16

An empirical analysis of customer-oriented service activities in the Taiwanese public sector

Chi‐Kuang Chen, Chang‐Hsi Yu, Hsiu‐Chen Chang · Total Quality Management & Business Excellence · 2005 · 18 citations

Total Quality Management, Customer Satisfaction, Business Intelligence +24

ERA Model: A Customer-Orientated Organizational Change Model for the Public Service

Chi‐Kuang Chen, Chang‐Hsi Yu, Hsiu‐Chen Chang · Total Quality Management & Business Excellence · 2006 · 16 citations

Customer Satisfaction, Organizations, Service Innovation +19

Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis

Chang‐Hsi Yu, Chi‐Kuang Chen, Wan-Hong Chen et al. · Total Quality Management & Business Excellence · 2012 · 11 citations

Customer Experience, Customer Satisfaction, Qfd Deployment Processes +22

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