Concepedia
Statistics
Publications
18
Citations
616
H-Index
16
Active since
2001
Affiliations
Yuan Ze University(Current)
Linköping University
Yu Da University
National Kaohsiung First University of Science and Technology
Lund University
Chi‐Kuang Chen is an author at Yuan Ze University specializing in management, business, and customer satisfaction.
Top concepts
ManagementBusinessCustomer SatisfactionEngineeringMarketingTotal Quality ManagementStrategic ManagementQuality ControlQuality SystemsBusiness Strategy
Publications per year
2001–2019
Business excellence models: limitations, reflections and further development
Jens J. Dahlgaard, Chi‐Kuang Chen, Jiun-Yi Jang et al. · Total Quality Management & Business Excellence · 2013 · 166 citations · Full text
Total Quality Management, Customer Satisfaction, Business Excellence Models +12
An empirical study of industrial engineering and management curriculum reform in fostering students’ creativity
Chi‐Kuang Chen, Bernard C. Jiang, Kuang-yiao Hsu · European Journal of Engineering Education · 2005 · 59 citations
Students ’ Creativity, Stem Education, Innovative Education +11
A Stepwise ISO-Based TQM Implementation Approach Using ISO 9001:2015
Chi‐Kuang Chen, Karina Anchecta, Yuan-Duen Lee et al. · Management and Production Engineering Review · 2016 · 56 citations · Full text
Total Quality Management, Quality Management Systems Design, Quality Assurance +14
Evolution and future of total quality management: management control and organisational learning
Jens J. Dahlgaard, Lidia Reyes, Chi‐Kuang Chen et al. · Total Quality Management & Business Excellence · 2019 · 51 citations · Full text
A customer‐oriented service‐enhancement system for the public sector
Chi‐Kuang Chen, Chang‐Hsi Yu, Shiow‐Jiuan Yang et al. · Managing Service Quality · 2004 · 40 citations
Customer Satisfaction, Services Management, Education +16
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