Exit, Voice, Loyalty, and Neglect as Responses to Job Dissatisfaction: A Multidimensional Scaling Study.

Daniel Farrell

Academy of Management Journal · 1983 · 711 citations · 19 references

Concepts

Abstract

This study focuses on workers' responses to job dissatisfaction. It is suggested that four theoretical categories—exit, voice, loyalty, and neglect—characterize a diverse group of more specific beh...

References

19