The impact of deregulation on the UK building society branchnetwork in the 1990s

Abstract

Against a background of deregulatory change both within the UK and the broader European context, examines the future prospects for building society branch networks. Identifies the important determinants of change and discusses: technological innovations, the need for greater profitability, the threat from non‐bank retailers and the impact of the single European market. Discusses the implications of these processes and their possible effect on the future of building society branch networks. Focuses on practical strategic and management issues examining the implications of change for the recruitment and retention of branch staff, staff training and development, the status and role of branch managers and the measurement of branch performance.