Research in Transportation Business & Management · 2014 · 189 citations · 33 references
BusinessMarketingConsumer BehaviorTransportConsumer SatisfactionCustomer SatisfactionCustomer Satisfaction ManagementService QualityService Quality ImprovementStructural Equation ModelingCustomer Satisfaction VariablesPassenger SatisfactionPerceived Service QualitySatisfactionService Quality AssessmentService Quality ModelsTransport Service Quality
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Comparative fit indexes in structural models.
Peter M. Bentler · Psychological Bulletin · 1990 · 23.9K citations