A model of industrial satisfaction/complaining behavior

A General Model for Understanding Organizational Buying Behavior

Frederick E. Webster, Yoram Wind · Journal of Marketing · 1972 · 746 citations

Business, Marketing, Marketing Management +17

Sources of Power: Their Impact on Intrachannel Conflict

Robert F. Lusch · Journal of Marketing Research · 1976 · 429 citations

Social Sciences, Political Science, Conflict Analysis +9

Consumer Satisfaction, Dissatisfaction, and Complaining Behavior

H. Keith Hunt · Journal of Social Issues · 1991 · 377 citations

Business, Public Policy, Social Policy +17

Channel Domination and Countervailing Power in Distributive Channels

Michael Etgar · Journal of Marketing Research · 1976 · 269 citations

Management, Communication, Channel Management +11

Sources of Power: Their Impact on Intrachannel Conflict

Robert F. Lusch · Journal of Marketing Research · 1976 · 211 citations

Social Sciences, Political Science, Conflict Analysis +9