Retail productivity assessment using data envelopment analysis

Measuring the efficiency of decision making units

A. Charnes, W. W. Cooper, Edwardo L. Rhodes · European Journal of Operational Research · 1978 · 28.7K citations · Full text

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The Measurement of Productive Efficiency

Mariah Farrell · Journal of the Royal Statistical Society Series A (General) · 1957 · 16K citations

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Eugene W. Anderson, Claes Fornell, Donald R. Lehmann · Journal of Marketing · 1994 · 4.6K citations

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The performance measurement manifesto.

R G Eccles · PubMed · 1991 · 1.3K citations

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