International Journal of Hospitality Management · 2014 · 63 citations · 71 references
ManagementHospitality ManagementMarketingGuest Experience ManagementHospitality MarketingHotel ManagementCustomer EngagementCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionHotel MarketingVoice Of The CustomerCustomer ListeningCustomer VoiceHotel Service QualityVoice - Performance RelationshipVoice Of The Guest
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Prospect Theory: An Analysis of Decision under Risk
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Zero defections: quality comes to services.
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