Concepedia

Unified Customer Interface

Unified Customer Interface is a conceptual framework within omnichannel service design that integrates multiple service touchpoints into a single, coherent interaction layer, enabling seamless customer experiences across channels through consistent functionality, information, and interaction design.

10

Publications

577

Citations

19

Authors

8

Institutions

Publications per year

2017–2026

1

Parents

Publications

10

A Taxonomy for Service Processes and its Implications for System Design

Urban Wemmerlöv · International Journal of Service Industry Management · 1990 · 218 citations

, , +17

Virtual communities and financial services ‐ on‐line business potentials and strategic choice

Christopher Barnatt · International Journal of Bank Marketing · 1998 · 80 citations

, , +12

A framework for analyzing the quality of the customer interface

Gabriel R. Bitran, Maureen Lojo · European Management Journal · 1993 · 77 citations

, , +10

As they sow, so shall they reap: customers’ influence on customer satisfaction at the customer interface

Ruth Stock, Marei Bednarek · Journal of the Academy of Marketing Science · 2013 · 59 citations

, , +14

Best face forward: Improving companies’ service interfaces with customers

Jeffrey F. Rayport, Bernard J. Jaworski, Ellie Kyung · Journal of Interactive Marketing · 2005 · 54 citations

, , +14

1–5 of 10

Authors

19

  1. TT
    Todd Tousignant

    FEV (Germany), Germany

    1 publications · 13 citations

    1

    h-index

  2. JF
    Jeffrey F. Rayport

    Boston Consulting Group (United States)

    1 publications · 54 citations

    1

    h-index

  3. GE
    Georg Eisele

    FEV (Germany), Germany

    1 publications · 13 citations

    1

    h-index

  4. ML
    Maureen Lojo

    Massachusetts Institute of Technology, United States

    1 publications · 77 citations

    1

    h-index

  5. UW
    Urban Wemmerlöv

    University of Wisconsin–Madison, United States

    1 publications · 218 citations

    1

    h-index

1–5 of 19

Institutions

8

  1. University of Nottingham

    Nottingham, United Kingdom

    1 h-index

    1 publications

    80 citations

  2. Lappeenranta-Lahti University of Technology

    Lappeenranta, Finland

    1 h-index

    1 publications

    23 citations

  3. FEV (Germany)

    Aachen, Germany

    1 h-index

    5 publications

    65 citations

  4. Technische Universität Darmstadt

    Darmstadt, Germany

    1 h-index

    2 publications

    118 citations

  5. University of Hawaiʻi at Mānoa

    Honolulu, United States

    1 h-index

    1 publications

    18 citations

  6. Massachusetts Institute of Technology

    Cambridge, United States

    1 h-index

    2 publications

    154 citations

  7. James Cook University

    Townsville, Australia

    1 h-index

    1 publications

    22 citations

  8. New York University

    New York, United States

    1 h-index

    1 publications

    54 citations

1–8 of 8

Venues

  1. 1

    h-index

  2. International Journal of Bank Marketing

    1 publications · 80 citations

    1

    h-index

  3. Computers in Human Behavior

    1 publications · 18 citations

    1

    h-index

  4. 1

    h-index

  5. Journal of the Academy of Marketing Science

    1 publications · 59 citations

    1

    h-index

1–5