Concepedia

Maureen Lojo

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Publications

2

Citations

140

H-Index

2

Active since

1993

Affiliations

Massachusetts Institute of Technology(Current)

Maureen Lojo is an author at Massachusetts Institute of Technology specializing in business, queueing analysis, and interface quality assurance.

Publications per year

1993–1993

2

Publications

2

A framework for analyzing the quality of the customer interface

Gabriel R. Bitran, Maureen Lojo · European Management Journal · 1993 · 77 citations

, , +10

A framework for analyzing service operations

Gabriel R. Bitran, Maureen Lojo · European Management Journal · 1993 · 63 citations · Full text

, , +11

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