Concepedia

Tangibles

Tangibles is a service quality dimension comprising the physical evidence of a service, such as facilities, equipment, personnel appearance, and communication materials, that enables customers to infer service quality through observable and palpable attributes.

153

Publications

8.3K

Citations

435

Authors

213

Institutions

Publications per year

2017–2026

52

Parents

Publications

153

Tangibles, Intangibles and Services: A New Taxonomy for the Classification of Output

Peter Hill · Canadian Journal of Economics/Revue canadienne d économique · 1999 · 322 citations

, , +10

Using ‘tangibles’ to promote novel forms of playful learning

Sara Price, Yvonne Rogers, Mike Scaife et al. · Interacting with Computers · 2003 · 307 citations

, , +7

Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance

Evangelos Tsoukatos, Graham K. Rand · Managing Service Quality · 2006 · 258 citations

, , +15

Editorial preface to the first volume of Journal of Innovation and Entrepreneurship

Elias G. Carayannis, David F. J. Campbell · Journal of Innovation and Entrepreneurship · 2012 · 240 citations · Full text

, , +11

TANGSERV

Nusser Raajpoot · Journal of Foodservice Business Research · 2002 · 224 citations

, , +15

1–5 of 153

Authors

435

  1. BU
    Brygg Ullmer

    Louisiana State University, United States

    5 publications · 107 citations

    5

    h-index

  2. AN
    Alissa N. Antle

    Simon Fraser University, Canada

    4 publications · 305 citations

    4

    h-index

  3. RD
    Raimund Dachselt

    Technische Universität Dresden, Germany

    3 publications · 83 citations

    3

    h-index

  4. KI
    Katherine Isbister

    University of California, Santa Cruz, United States

    3 publications · 111 citations

    3

    h-index

  5. MM
    Max Mühlhäuser

    Technische Universität Darmstadt, Germany

    3 publications · 154 citations

    3

    h-index

1–5 of 435

Institutions

213

  1. Technische Universität Darmstadt

    Darmstadt, Germany

    4 h-index

    13 publications

    570 citations

  2. Eindhoven University of Technology

    Eindhoven, The Netherlands

    4 h-index

    8 publications

    620 citations

  3. Simon Fraser University

    Burnaby, Canada

    4 h-index

    7 publications

    365 citations

  4. New York University

    New York, United States

    3 h-index

    3 publications

    150 citations

  5. Technische Universität Dresden

    Dresden, Germany

    3 h-index

    9 publications

    249 citations

  6. University of Copenhagen

    Copenhagen, Denmark

    3 h-index

    4 publications

    214 citations

  7. RWTH Aachen University

    Aachen, Germany

    3 h-index

    10 publications

    818 citations

  8. Toronto Metropolitan University

    Toronto, Canada

    3 h-index

    11 publications

    179 citations

1–8 of 213

Venues

  1. Managing Service Quality

    MSQ · 4 publications · 657 citations

    4

    h-index

  2. SSRN Electronic Journal

    Repository · 3 publications · 86 citations

    3

    h-index

  3. International Journal of Bank Marketing

    3 publications · 303 citations

    3

    h-index

  4. Total Quality Management & Business Excellence

    3 publications · 134 citations

    3

    h-index

  5. PubMed

    Repository · 2 publications · 72 citations

    2

    h-index

1–5