Concepedia

Evangelos Tsoukatos

ET

Statistics

Publications

18

Citations

862

H-Index

14

Active since

2004

Affiliations

Hellenic Mediterranean University(Current)

University of Nicosia

Technological Educational Institute of Athens

Lancaster University

University of Peloponnese

Evangelos Tsoukatos is an author at Hellenic Mediterranean University specializing in perceived service quality, customer satisfaction, and business.

Publications per year

2004–2020

18

Publications

18

Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance

Evangelos Tsoukatos, Graham K. Rand · Managing Service Quality · 2006 · 258 citations

Business, Insurance, Marketing +15

Cultural influences on service quality and customer satisfaction: evidence from Greek insurance

Evangelos Tsoukatos, Graham K. Rand · Managing Service Quality · 2007 · 134 citations

Business, Insurance, Marketing +9

The role of service fairness in the service quality – relationship quality – customer loyalty chain

Apostolos Giovanis, Pinelopi Athanasopoulou, Evangelos Tsoukatos · Journal of Service Theory and Practice · 2015 · 132 citations

Business, Operations Management, Customer Relationship Management +12

Key determinants of service quality in retail banking

Evangelos Tsoukatos, Evmorfia Mastrojianni · EuroMed Journal of Business · 2010 · 73 citations

Business, Quality Management, Retail Management +17

Out of pocket payments and social health insurance for private hospital care: Evidence from Greece

Nikolaos Grigorakis, Christos Floros, Haritini Tsangari et al. · Health Policy · 2016 · 52 citations

Public Affairs, Health Policy, Insurance +16

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