Service Process Integration is a strategic framework within service supply chain management that systematically aligns and coordinates the interorganizational workflows, resources, and information flows across service provisioning stages to enhance operational coherence, responsiveness, and value delivery.
95
Publications
6.6K
Citations
259
Authors
136
Institutions
Publications per year
2017–2026
21
Publications
95
Engaged to a Robot? The Role of AI in Service
Ming‐Hui Huang, Roland T. Rust · Journal of Service Research · 2020 · 1K citations · Full text
A framework for strategic service management
Deborah L. Kellogg, Winter Nie · Journal of Operations Management · 1995 · 270 citations
1–5 of 95
Authors
259
- CK
4
h-index
- RB
2
h-index
- CW
2
h-index
- DB
2
h-index
- MMMartin Matzner
Friedrich-Alexander-Universität Erlangen-Nürnberg, Germany
2 publications · 72 citations
2
h-index
1–5 of 259
Institutions
136
Linköping University
Linköping, Sweden
3 h-index
6 publications
250 citations
Fudan University
Shanghai, China
2 h-index
4 publications
117 citations
Centre National de la Recherche Scientifique
Paris, France
2 h-index
6 publications
104 citations
University College London
London, United Kingdom
2 h-index
2 publications
99 citations
University of Münster
Münster, Germany
2 h-index
8 publications
254 citations
Hanken School of Economics
Helsinki, Finland
2 h-index
2 publications
60 citations
University of Exeter
Exeter, United Kingdom
2 h-index
3 publications
139 citations
IBM (United States)
Armonk, United States
2 h-index
4 publications
48 citations
1–8 of 136
Venues
- Journal of Service Research
JSR · 3 publications · 1.1K citations
3
h-index
- Journal of service management
3 publications · 209 citations
3
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- International Journal of Service Industry Management
3 publications · 775 citations
3
h-index
- Journal of Operations Management
3 publications · 454 citations
3
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- Industrial Marketing Management
2 publications · 178 citations
2
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1–5