Concepedia

Thomas Friedli

TF

32

Publications

3.2K

Citations

22

H-Index

2002

Active since

Affiliations

University of St.Gallen(Current)

University of Bern

University of Applied Sciences St. Gallen

ZHAW Zurich University of Applied Sciences

Thomas Friedli is an author at University of St.Gallen specializing in business, management, and strategic management.

Top concepts

ManagementBusinessStrategic ManagementBusiness StrategyMarketingEngineeringSupply Chain ManagementIndustrial OrganizationTechnologyBusiness Operations

Publications per year

2002–2023

32

Publications

32

Overcoming the Service Paradox in Manufacturing Companies

Heiko Gebauer, Elgar Fleisch, Thomas Friedli · European Management Journal · 2005 · 971 citations

Customer Satisfaction, Service Study, Management +7

The smart factory as a key construct of industry 4.0: A systematic literature review

Philipp Osterrieder, Lukas Budde, Thomas Friedli · International Journal of Production Economics · 2019 · 477 citations

Engineering, Industrial Engineering, Smart City +16

Turning sustainability into action: Explaining firms' sustainability efforts and their impact on firm performance

Stefan Schrettle, Andréas Hinz, Maike Scherrer et al. · International Journal of Production Economics · 2013 · 398 citations

Engineering, Firm Performance, Sustainable Development +16

Behavioral implications of the transition process from products to services

Heiko Gebauer, Thomas Friedli · Journal of Business and Industrial Marketing · 2005 · 282 citations

Success factors for achieving high service revenues in manufacturing companies

Heiko Gebauer, Thomas Friedli, Elgar Fleisch · Benchmarking An International Journal · 2006 · 176 citations

Total Quality Management, Customer Satisfaction, Psm Performance +19

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