Concepedia

Service Concept Evaluation

Service Concept Evaluation is a methodological framework within service innovation research that systematically assesses the viability, desirability, and feasibility of a proposed service concept by applying criteria such as customer value, operational practicality, and strategic alignment to distinguish it from preliminary ideation and guide development decisions.

105

Publications

3.3K

Citations

355

Authors

172

Institutions

Publications per year

2017–2026

40

Parents

Publications

105

Drivers of Service Satisfaction

Shannon W. Anderson, Lisa Klein Pearo, Sally K. Widener · Journal of Service Research · 2008 · 198 citations

, , +16

Improving the quality of care for mild to moderate dementia: an evaluation of the Croydon Memory Service Model

Sube Banerjee, R. F. Willis, David E. Matthews et al. · International Journal of Geriatric Psychiatry · 2007 · 177 citations

, , +16

Agility in Retail Banking: A Numerical Taxonomy of Strategic Service Groups

Larry J. Menor, Aleda V. Roth, Charlotte H. Mason · Manufacturing & Service Operations Management · 2001 · 141 citations

, , +17

Service Design: An Appraisal

Roberto M. Saco, Alexis P. Goncalves · Design Management Review · 2008 · 124 citations

, , +10

Downhole Diagnosis of Drilling Dynamics Data Provides New Level Drilling Process Control to Driller

G. B. Heisig, J. Sancho, John Macpherson · SPE Annual Technical Conference and Exhibition · 1998 · 104 citations

, , +12

1–5 of 105

Authors

355

  1. YP
    Yongtae Park

    Seoul National University, South Korea

    4 publications · 190 citations

    5

    h-index

  2. AR
    Alice Rondini

    University of Bergamo, Italy

    3 publications · 92 citations

    3

    h-index

  3. HL
    Hakyeon Lee

    Seoul National University of Science and Technology, South Korea

    3 publications · 119 citations

    3

    h-index

  4. SL
    Sungjoo Lee

    Ajou University, South Korea

    3 publications · 80 citations

    3

    h-index

  5. GP
    Giuditta Pezzotta

    University of Bergamo, Italy

    3 publications · 92 citations

    3

    h-index

1–5 of 355

Institutions

172

  1. Seoul National University

    Seoul, South Korea

    5 h-index

    14 publications

    556 citations

  2. University College London

    London, United Kingdom

    3 h-index

    4 publications

    86 citations

  3. University of Manchester

    Manchester, United Kingdom

    3 h-index

    6 publications

    303 citations

  4. University of Southampton

    Southampton, United Kingdom

    3 h-index

    3 publications

    57 citations

  5. University of Bergamo

    Bergamo, Italy

    3 h-index

    8 publications

    254 citations

  6. Ajou University

    Suwon, South Korea

    3 h-index

    4 publications

    95 citations

  7. Seoul National University of Science and Technology

    Seoul, South Korea

    3 h-index

    3 publications

    119 citations

  8. Induk University

    Seoul, South Korea

    2 h-index

    2 publications

    60 citations

1–8 of 172

Venues

  1. Service Industries Journal

    3 publications · 128 citations

    3

    h-index

  2. British Journal of Nursing

    BJN · 2 publications · 34 citations

    3

    h-index

  3. Sustainability

    3 publications · 52 citations

    3

    h-index

  4. Expert Systems with Applications

    3 publications · 141 citations

    3

    h-index

  5. Journal of Marketing Research

    3 publications · 48 citations

    3

    h-index

1–5