Design Management Review · 2008 · 124 citations · 1 references
ArtsDesignDesign TheoryService DesignServices MarketingCustomer Experience ManagementProject AppraisalService Delivery DesignService EvaluationService Process DesignService StrategyService Concept EvaluationService System Design
1
G. Lynn Shostack · European Journal of Marketing · 1982 · 1K citations
Management, Design, Marketing +11